Citizen Action Technology (CAT) Penang is a social network application created by stakeholders to lodge complaints or ideas from the Seberang Perai community, monitored by the Municipal Council Of Seberang Perai (MPSP). This application was created and maintained by volunteers using their own resources. It links to MPSP administration via the latest technology, such as smartphones. The objective of this application is to enhance the management of the community and improve two-way communication between stakeholders and MPSP. Complaints and ideas received will be addressed instantly. Users can forward their complaints and feedback using either pictures or ideas through a three- step method. Users upload a picture, tag the location, and post the issue on the CAT. This method can be used in two languages, Bahasa Malaysia or English.
The implementation of this project covers the whole administrative area of MPSP which is approximately 738.41 sq km. Monitoring of the application is supervised by the Department Of Corporate And International Affairs located at the main office of MPSP in Bandar Perda, Bukit Mertajam, Seberang Perai, Malaysia. Using mobile applications, all complaints and ideas will be directed to MPSP Watch-Facebook or Citizen Action Technology, which officers will monitor.
The Smart Monitoring System (SMS) is integrated with MPSP Watch and Citizen action Technology Penang to enhance the application. The President and Municipal Secretary can monitor all the complaints that have been received through this system. This user friendly application already has 10,681 followers. In 2013, there were 2064 complaints that MPSP received and 100% have been attended to within the same year. This is an effort from all the people in Seberang Perai towards creating an international and intelligent City that harnesses technology to build better solutions for all. The CAT system can be accessed through http://cat.betterpg.com/.